Privacy Policy

1. Introduction

Fact-Spark ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fact-spark.com (the "Service") operated by Fact-Spark.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Contact us through our contact form
• Engage with our customer service
• Use our website services

This information may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Business address

2.2 Usage Data

We may also collect information that your browser sends whenever you visit our Service. This Usage Data may include:

• Your computer's Internet Protocol address (IP address)
• Browser type and version
• Pages of our Service that you visit
• Time and date of your visit
• Time spent on those pages
• Unique device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We may use the information we collect from you in the following ways:

• To provide, operate, and maintain our Service
• To improve, personalize, and expand our Service
• To understand and analyze how you use our Service
• To develop new products, services, features, and functionality
• To communicate with you, including for customer service, updates, and marketing purposes
• To send you newsletters and promotional materials (with your consent)
• To process your transactions and manage your orders
• To find and prevent fraud
• To comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: When you have given clear consent for us to process your personal data for specific purposes (e.g., newsletter subscriptions)
• Contract: When processing is necessary for the performance of a contract with you
• Legal obligation: When processing is necessary for compliance with legal obligations
• Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services

5. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting
• Email delivery services
• Analytics providers
• Customer support services

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Access controls and authentication
• Employee training on data protection

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

• Newsletter subscriptions: Until you unsubscribe
• Contact inquiries: 3 years from last contact
• Website analytics: 26 months
• Legal compliance records: As required by applicable law

8. Your Rights Under UK GDPR

If you are a UK resident, you have the following rights regarding your personal data:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request limitation of processing
• Right to data portability: You can request transfer of your data
• Right to object: You can object to processing based on legitimate interests
• Right to withdraw consent: You can withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure that such transfers are subject to appropriate safeguards, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date.

Changes are effective when posted on this page. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues: